Mark T. Elfervig, D.D.S., M.A.G.D.

Reviews

• Amanda Curl

  Jun, 30 2018
  ★ ☆ ☆ ☆ ☆
  I am absolutely astounded by the treatment my husband and I experienced at this place. We're new to this area and received a coupon for new patients in the mail ($49 cleaning and check up) and decided to use it. My husbands appointment was Monday and mine was set for Wednesday.
  
  When my husband went they told him after speaking with the doctor that he needed an $800 mouth guard and $500 to fill 2 tiny cavities. While he was checking out and the receptionist asked about setting up his appointment for the cavities and mouth guard he informed her that he'd need to just check around (being new to the area and still looking for a primary dentist) to compare prices. Considering he was having no pain or symptoms before he went we weren't expecting to immediately set up an appointment that would cost $1300. She accused him of wasting their time and even asked "is your wife going to do the same?" Then she took it even further and called me the next day to cancel my appointment as she was convinced I would also compare prices.
  
  This behavior is unacceptable. It's absolutely okay to price check as a consumer new to the area. The dentist was very nice and if we had received proper care from the receptionist, we would have scheduled his appointment without a second thought to get the care he needs. Instead, we'll check around and find a place that knows how to treat the patients.

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