Boutique Out East Salon & Spa

Reviews

• Jessica watt

  Nov, 09 2018
  ★ ★ ☆ ☆ ☆
  I hate to leave a poor review because the stylist I really liked on a personal level but the reality is I left this salon with over bleached hair to the point it was falling out in clumps. The salon attempted to make it right by giving me a refund and a deep conditioning treatment for free. The owner suggested I come in a few days after my first "free" (I paid the price of my hair) deep conditioning treatment for another and then I was told when my hair was wet at the sink that I would be getting my refund MINUS one deep conditioning treatment. I assumed it would be free considering the damage done to my hair and the fact that I would NEVER have needed multiple treatments in the same week if not for this awful experience. I felt slightly tricked and would have never agreed to pay 40$ for a treatment that probably wasn't going to do anything. I went to another salon within a week of this happening and they told me I needed to chop my hair because it was so dead and was not coming back. My hair was all the way down my back before visiting this salon and now it is above my shoulders and still very damaged. I would have never thought a professional salon could be capable of producing this kind of work. This was also the second time seeing this stylist for the same service. I waited longer than the recommended time to come back and bought the mask I was asked to and paid for the conditioning treatments at the salon to help protect. I did everything that was suggested to me so in no way did I think this was an actual risk. Damage? Yes. Damaged hair to the point I can't even brush it and ultimately have to cut it all off? Never.

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